Showroom Mode was specifically designed for Authorized Reseller's displays. There are some limitations and pre-loaded videos will very between the Showroom and Consumer modes.
Make sure the ThermaTouch is ON
Slide your finger over "Slide to relax"
Touch on the "gear icon" SETTINGS
Touch on GENERAL
Touch on ABOUT
If you want the Showroom Mode ON then make sure the "Show Mode" is selected. If you would like to turn OFF the Showroom Mode make sure the Show Mode" is NOT selected.